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Return / Exchange / Cancel

HOW DO I RETURN OR EXCHANGE AN ITEM OR ORDER?

You return/exchange an item or package by using our returns portal here.

Follow the necessary steps in the portal and choose whether you want to return or exchange an item for a different size.

We offer free size exchanges on a product the first time on an order. It costs 5 GBP / 7 EUR to return an item or order.

Orders are returned with Postnord in UK and DHL in rest of the world with QR code or print-your-own label.

If you experience any problems along the way, please contact kundeservice@bambustoej.dk .

If you choose to refuse receipt of your package, the return shipping will be deducted from the refund of your order payment.

If you have already created a return/exchange, you can find the status of it here.

YOU SHOULD BE AWARE OF THIS WHEN RETURNING:

  • The seal may be broken so you can try on the clothes (underwear may be tried on over your own underwear)
  • The clothes may be tried on, not used - this means that you may try on the clothes as you would in a store - some packages of socks are assembled with strips, be careful when cutting this over that you do not cut the sock, otherwise you cannot return the item.
  • The packaging may have been damaged during shipping, which is okay, but we encourage you not to use the packaging as shipping packaging - always make sure to pack your returned items properly.
  • If you have purchased an item with multiple items in a box (e.g. 2-pack, 5-pack, etc.), it is not possible to return only part of the contents - if you want a refund, all items in the box must be returned in unused condition.

CLAIMS:

Unfortunately, it happens that an item breaks, and therefore there is a complaint about it. You create a complaint by using our claims portal here.

Follow the steps in the portal, where we ask for a description of the error and pictures of the error and product. After that, customer service will assess the complaint and contact you.

If you experience any problems along the way, please contact kundeservice@bambustoej.dk .

 

CANCELLATION OF ORDERS:

Unfortunately, it is not possible to cancel an order after it has been placed if it has already been packed. However, you can try contacting customer service, and we will contact our warehouse to see if it is possible to cancel the package. kundeservice@bambustoej.dk